Frequently asked questions

No. Anyone can watch previews and trailers. You only need a free account to buy and download.

At checkout you're taken to our secure payment partner. Depending on your country you can pay with mobile money (such as M-Pesa), card or bank transfer. We never see or store your card details.

As soon as the payment provider confirms your payment — usually within seconds. The title then appears in My Bank with a Download button.

Yes. Everything you buy stays in My Bank. You can download it again within the per-title download allowance shown on your account.

Your browser and phone decide where downloads are stored — usually the Downloads folder or the Files app. Check your browser's downloads list if you can't find it.

Download links are temporary for security. If a link expires, just tap Download again in My Bank to get a fresh one.

Many titles have an original language plus dubbed audio or subtitles — for example English with Swahili subtitles. Use the language filters to find exactly what you want.

Yes. Series can be bought per episode or as a full season, which is often cheaper.

Use the Install app button in the footer or your account settings. On iPhone, open the site in Safari, tap Share, then Add to Home Screen.